← Back to DatabaseHow to Fix ERR_UNTRUSTED_ROOT
Topic: Google Chrome Connection Errors | Status: Updated
What is this error?
The "ERR_UNTRUSTED_ROOT" error in Google Chrome indicates that the browser is unable to establish a secure connection to a website because the site's SSL certificate is not trusted. This often happens when the certificate is self-signed or issued by a Certificate Authority (CA) that is not recognized by your system.
How to Fix It
- Check the URL: Ensure that you have correctly entered the website address. A simple typo can lead to connection issues.
- Clear Chrome Cache: Open Chrome and navigate to Settings > Privacy and Security > Clear Browsing Data. Select "Cached images and files" and clear the data.
- Check the date and time: Ensure that your computer's date and time settings are correct. Incorrect settings can cause SSL certificate validation to fail.
- Visit the site using HTTP: If possible, try accessing the website using "http://" instead of "https://". This may help you in determining if the issue is with the SSL certificate.
- Import the Certificate: If you trust the website, you can manually install the SSL certificate. Download the certificate, open Chrome settings, navigate to Privacy and Security > Security > Manage Certificates, and import the certificate under the "Trusted Root Certification Authorities" tab.
- Use a Different Browser: Test the same site using another browser to see if the error persists. If it works elsewhere, the issue may specifically affect Chrome.
- Update Chrome: Ensure that you are using the latest version of Chrome. Go to Help > About Google Chrome to check for updates.
- Contact Support: If the problem persists, consider reaching out to the website's support team for assistance, as the issue may be on their end.
Disclaimer: This is an educational guide. We are not responsible for data loss. Always backup your system.
