← Back to DatabaseHow to Fix Error CE-42355-9
Topic: PlayStation 5 Error Codes | Status: Updated
What is this error?
Error CE-42355-9 on PlayStation 5 typically indicates a problem with the console's ability to connect to the PlayStation Network (PSN). This can stem from various issues, including network connectivity problems, server maintenance, or account-related issues.
How to Fix It
- Check PSN Status: Visit the official PlayStation Network status page to see if there are any ongoing maintenance or outages affecting the service.
- Restart Your Console: Power off your PlayStation 5 completely and then restart it. This can help resolve temporary glitches.
- Check Your Internet Connection: Ensure your console is connected to the internet. You can do this by going to Settings > Network > Status.
- Test Internet Connection: In the Network settings, select Test Internet Connection to ensure your PS5 can access the internet properly.
- Switch Connection Type: If you're using Wi-Fi, consider switching to a wired Ethernet connection for a more stable connection.
- Update System Software: Check for any available updates by navigating to Settings > System Software > System Software Update and Settings.
- Rebuild Database: Start your PS5 in Safe Mode by holding the power button until you hear two beeps, then select Rebuild Database to fix any issues with the system’s data.
- Contact PlayStation Support: If the issue persists, reach out to PlayStation Support for further assistance as it may be an account-related problem.
Disclaimer: This is an educational guide. We are not responsible for data loss. Always backup your system.
