← Back to DatabaseHow to Fix Error NP-31361-6
Topic: PlayStation 5 Error Codes | Status: Updated
What is this error?
Error NP-31361-6 typically occurs on the PlayStation 5 when there is a connectivity issue that prevents the console from establishing a stable connection to the PlayStation Network (PSN). This can occur due to various reasons, including network settings, server issues, or temporary outages.
How to Fix It
- Check PSN Status: Visit the official PlayStation Network Status page to determine if there are any ongoing server issues or maintenance that may be affecting connectivity.
- Restart Your Console: Power off your PlayStation 5 completely and then turn it back on. This can often resolve temporary glitches affecting network connectivity.
- Test Your Internet Connection: Go to Settings > Network > Test Internet Connection on your PS5 to ensure that your console can connect to the internet.
- Check Router & Modem: Restart your modem and router by unplugging them for 30 seconds, then plugging them back in. Wait until all lights return to normal before testing the connection again.
- Adjust DNS Settings: In Settings > Network > Settings > Set Up Internet Connection, select your connection and then Advanced Settings. Change DNS settings to use Google’s DNS (8.8.8.8 and 8.8.4.4).
- Check Firewall Settings: Ensure that your network firewall is not blocking the PS5 connection. Adjust settings if needed to allow network access through specific ports used by PSN.
- Contact Support: If the error persists after trying the above steps, reach out to PlayStation Support for further assistance as there may be underlying issues specific to your account or console.
Disclaimer: This is an educational guide. We are not responsible for data loss. Always backup your system.
