← Back to DatabaseHow to Fix Error NP-34937-2
Topic: PlayStation 5 Error Codes | Status: Updated
What is this error?
Error NP-34937-2 is commonly associated with network issues on the PlayStation 5, specifically indicating that the console is unable to connect to the PlayStation Network (PSN). This error can be caused by problems with your internet connection, PlayStation Network maintenance, or issues with your account.
How to Fix It
- Check PlayStation Network Status: Visit the official PlayStation Network status page to determine if there are ongoing maintenance or service disruptions.
- Test Internet Connection: Go to Settings > Network > Test Internet Connection to ensure your PS5 is connected to the internet and that your connection is stable.
- Restart Your Router: Unplug your router and modem from the power outlet. Wait for about 60 seconds, then plug them back in and allow them to fully restart.
- Use a Wired Connection: If you're using Wi-Fi, try connecting your PS5 directly to your router with an Ethernet cable for a more stable connection.
- Change DNS Settings: Go to Settings > Network > Settings > Set Up Internet Connection and select either your Wi-Fi or LAN connection. Choose Advanced Settings > DNS Settings and switch to Manual. Enter 8.8.8.8 for Primary and 8.8.4.4 for Secondary DNS (Google's public DNS).
- Sign Out and Sign Back In: Navigate to Settings > Users and Accounts > Account > Sign Out. Wait a moment, then sign back into your account.
- System Software Update: Ensure your PS5 is updated by going to Settings > System > System Software > System Software Update and Settings > Update System Software.
- Contact Support: If none of the above solutions work, reach out to PlayStation Support for further assistance.
Disclaimer: This is an educational guide. We are not responsible for data loss. Always backup your system.
