← Back to DatabaseHow to Fix Error NW-31456-9
Topic: PlayStation 5 Error Codes | Status: Updated
What is this error?
Error NW-31456-9 is a network-related issue on PlayStation 5 that generally indicates a problem with your internet connection. This error can prevent you from accessing online features, including the PlayStation Network (PSN), impacting your gaming experience.
How to Fix It
To resolve the NW-31456-9 error, follow the steps outlined below to troubleshoot and restore your internet connection on your PS5.
- Check Internet Service: Verify that your internet service is active. Restart your modem and router by unplugging them for about 30 seconds before plugging them back in.
- Test Network Connection: On your PS5, go to Settings > Network > Test Internet Connection. This will help you determine if the console can connect to the internet.
- Check Wi-Fi Signal: If you are using Wi-Fi, ensure that your console is within a good range of the router. Consider reducing interference by moving the router closer or eliminating obstructions.
- Use a Wired Connection: For a more stable connection, connect your PS5 directly to your router using an Ethernet cable. This often resolves many connectivity issues.
- Change DNS Settings: Go to Settings > Network > Settings > Set Up Internet Connection. Select your network, choose Advanced Settings, and change DNS to Google DNS (8.8.8.8 and 8.8.4.4) or OpenDNS (208.67.222.222 and 208.67.220.220).
- Restart PS5: Sometimes, simply restarting your console can resolve temporary issues. Hold down the power button until you hear a beep, wait a few seconds, and then power it back on.
Disclaimer: This is an educational guide. We are not responsible for data loss. Always backup your system.
