← Back to DatabaseHow to Fix Error WS-37338-4
Topic: PlayStation 5 Error Codes | Status: Updated
What is this error?
Error WS-37338-4 on PlayStation 5 typically indicates a network connectivity issue, which may be preventing access to online services and features. This error can also arise due to PlayStation Network (PSN) issues or problems with your account.
How to Fix It
- Check PSN Status: Visit the official PlayStation Network status page to verify if there are ongoing server issues affecting the service.
- Restart Your PS5: Completely power down the console, then unplug it from the power source for at least 60 seconds. Plug it back in and power it on.
- Restart Your Router: Unplug your router and modem, wait for 60 seconds, then plug them back in. Wait for the internet connection to be restored.
- Check Internet Connection: Go to Settings > Network > Test Internet Connection on your PS5 to ensure that your console is properly connected to the internet.
- Verify Account Status: Log into your PlayStation account through a web browser to check if there are any restrictions or issues with your account.
- Update System Software: Ensure your PS5 software is up to date by going to Settings > System > System Software > System Software Update and Settings.
- Change DNS Settings: Go to Settings > Network > Set Up Internet Connection, select your network, then choose DNS Settings and try using Google's DNS (8.8.8.8 and 8.8.4.4).
- Contact PlayStation Support: If none of the above steps work, reach out to PlayStation Support for further assistance with your issue.
Disclaimer: This is an educational guide. We are not responsible for data loss. Always backup your system.
