← Back to DatabaseHow to Fix Error WS-37368-6
Topic: PlayStation 5 Error Codes | Status: Updated
What is this error?
Error WS-37368-6 on PlayStation 5 indicates that the console is unable to connect to the PlayStation Network (PSN). This can occur due to various reasons, including account restrictions or network issues.
How to Fix It
- Check PSN Status: Visit the official PlayStation Network status page to confirm if the service is online. If there are outages, you may need to wait until they are resolved.
- Inspect Your Account: Log into your PlayStation account on the official website to ensure there are no restrictions or bans. If your account has been banned, consult Sony's support for resolution.
- Restart Your Console: Power off your PS5 completely, unplug it for at least 10 seconds, then plug it back in and restart. This can help reset the network connection.
- Check Your Internet Connection: Ensure your internet connection is stable. You can run a network test from the PS5 settings under Network to diagnose issues.
- Update Your System Software: Ensure your PS5 is running the latest firmware. Go to Settings > System > System Software > System Software Update and Settings to check for updates.
- Change DNS Settings: Try changing the DNS settings on your PS5. Go to Settings > Network > Set Up Internet Connection and select Custom setup to input Google DNS (8.8.8.8 and 8.8.4.4).
- Contact PlayStation Support: If the error persists after trying the above solutions, contact PlayStation Support for further assistance and to determine if there are any issues with your account or console.
Disclaimer: This is an educational guide. We are not responsible for data loss. Always backup your system.
