← Back to DatabaseHow to Fix Error NP-37401-9
Topic: PlayStation 5 Error Codes | Status: Updated
What is this error?
Error NP-37401-9 on PlayStation 5 typically indicates a network connectivity issue, preventing users from accessing online services or playing games that require an internet connection. This can arise from problems with your internet connection, PlayStation Network (PSN) issues, or settings related to your network configuration.
How to Fix It
- Check PlayStation Network Status: Visit the official PlayStation Network Service Status page to confirm whether PSN services are under maintenance or experiencing issues.
- Restart Your PS5: Completely power off your PS5 by holding the power button until you hear a second beep, then turn it back on after a few moments.
- Check Your Internet Connection: Ensure your Wi-Fi or Ethernet connection is active. You can test the connection by going to Settings > Network > Test Internet Connection.
- Reconnect to Your Network: Navigate to Settings > Network > Settings > Set Up Internet Connection and reconnect to your Wi-Fi or wired network, entering the password if needed.
- Restart Your Router: Unplug your router, wait for about 30 seconds, and then plug it back in. This can resolve temporary network issues.
- Change DNS Settings: Consider changing your DNS settings to public DNS services such as Google DNS (8.8.8.8 and 8.8.4.4). Go to Settings > Network > Settings > Set Up Internet Connection and change the DNS from Automatic to Manual.
- Update System Software: Ensure your PS5 is updated to the latest software version. You can do this under Settings > System > System Software > System Software Update and Settings.
- Contact Support: If the issue persists, consider reaching out to PlayStation Support for further assistance.
Disclaimer: This is an educational guide. We are not responsible for data loss. Always backup your system.
